This policy applies to all client and personal information collected or used in the course of conducting our business. The information collected is preserved no longer than required for the purpose of the work undertaken.

Legal obligations:
Under certain circumstances permitted or required by law (for example, in connection with law enforcement investigations), we may be required to disclose client data or personal information without giving notice.

Client information:
We understand your personal information is important and we are committed to protecting your privacy. All information received from clients will be treated as confidential and will not be used for any purpose other than to fulfil our contractual obligations. We keep client information secure at all times, and disallow the use and disclosure of it by our advocates or any third parties. If at any time we need to use personally identifiable information in a different manner than was stated at the time it was collected, we will notify the affected persons directly via email for consent.

Personal client information is password protected whether it is held on a local server or machine or in a Client Management Database. Any hard copies are stored in locked premises.

Call Recording:
As part of our commitment to providing the best possible service to our clients we record all telephone calls on our business line.  This helps us to identify ways that we can provide you with a better service. We may record calls:

- for training purposes, helping us to improve the quality of our services and to ensure the information we provide is consistent and accurate
- for reporting on the types and numbers of enquiries we receive
- so we can find ways to simplify and improve our service to you

We generally store the recordings securely for up to 60 days and delete them after this period unless the recording is retained for the purposes of more particular coaching or complaint investigation or as required under legislation or industry codes.

Correction of Information

You can request access to and correction of any personal information we hold about you. Unless we have a lawful reason for withholding this information we will provide you with access. To request access to your personal information please email admin @